Contact & Safety Support
There are real humans behind this platform, and student safety matters. Reach out however you need to — we are here.
General Support
Account, badges, referrals & technical help
Questions about your account, badge progress, referrals, resume tools, or anything technical? We will get you sorted.
Safety & Reporting
Report concerns confidentially
If you experience or witness something that does not feel right, report it. Every concern is reviewed by a real person.
Privacy Requests
Manage your data and visibility
You are in control of your data. Request exports, deletion, or ask us anything about how your information is handled.
Wellbeing Notice
We care about your wellbeing
GradWIN supports career readiness and professional growth — but we are not a replacement for professional support services.
If you need support beyond what we can provide, we encourage you to reach out to:
- Your university wellbeing or counselling services
- Local mental health support organisations
- Emergency services if you are in immediate danger
- Academic advisers for study-related concerns
Response Expectations
When you will hear back
We aim to respond to most requests within 2 business days. Safety and reporting emails are prioritised and typically reviewed within 24 hours.
Community Safety Principles
How we keep GradWIN safe
Respectful behaviour
Treat others with kindness and professionalism
Inclusive participation
Everyone belongs here, regardless of background
Psychologically safe communities
Speak up without fear of judgement
Professional conduct
Uphold standards that build trust
Trust Signals
Why you can feel safe here
Verified university community
Students from recognised institutions
Privacy-first controls
You choose what is visible
Moderation systems
Active monitoring and reporting tools
Human review processes
Real people review safety reports
Secure authentication
Industry-standard login protection
Emergency Support
If you need help right now
If you are in immediate danger or experiencing a crisis, please contact local emergency services or your university support services immediately.
GradWIN is here for career growth and community — but we are not an emergency response service. Your safety comes first.
Thank you for being part of GradWIN. We are building this together.
Winning starts before graduation.